Important: By using gamescasino, you agree to this Privacy Policy. Please read it in full before creating an account.
1 Introduction & Scope
Gamescasino ("we", "us") is an international online Sports Betting and gaming platform. We understand that your personal data is a valuable asset. This Privacy Policy ("Policy") explains in full transparency how your information is handled across our website, mobile app, and other digital services.
This policy applies to all gamescasino services — from registration through betting, gaming, payments, and customer support. Third-party websites or apps associated with gamescasino have their own privacy policies, which are outside our control.
In this policy, "personal data" refers to any information that can directly or indirectly identify you — such as your name, mobile number, IP address, or device ID.
When Is This Policy Updated?
This policy may be updated to reflect changes in law, the addition of new services, or security improvements. You will be notified by email or on the platform if any significant changes are made.
2 What Data We Collect
Gamescasino only collects information that is necessary to deliver our services, meet legal obligations, and improve your experience. A detailed breakdown is provided below:
2.1 Information you provide directly
- Full Name, Date of Birth, Gender
- Email address & mobile number
- Residential Address & Country
- National ID or Passport Number (for KYC verification)
- Payment method details (bKash/Nagad number)
- Messages or complaints sent to support
2.2 Automatically collected information
- IP address and approximate location
- Browser Type & Version
- Device Information (OS, Screen Resolution)
- Pages visited and time spent on each page
- Betting and gaming activity logs
- Cookies & Local Storage Data
| Data Type | Source | Mandatory? |
|---|---|---|
| Name & Contact Details | Registration Form | Yes |
| Identity Documents | KYC Verification | Yes, for withdrawals |
| Payment information | Deposit/Withdrawal | Yes |
| Device/IP Information | Automatic | For security purposes |
| Betting history | Platform Usage | Legal Requirements |
3 Purpose of Data Use
Gamescasino uses your information for the specific purposes outlined below. Your data is never used for any purpose without a lawful basis.
- Account Management: To manage registration, login, password resets, and the security of your account.
- Service delivery: To process betting, gaming, deposit, and withdrawal transactions.
- KYC & AML Compliance: To comply with international identity verification and anti-money laundering regulations.
- Fraud prevention: To detect unusual activity and keep your account secure.
- Customer Support: To resolve your complaints or queries.
- Platform Improvement: To analyze user experience and improve service quality.
- Responsible Gaming: To identify problematic betting patterns and provide timely support.
- Legal Obligations: To comply with directives from regulatory authorities or courts.
If you'd prefer not to receive marketing messages, simply click the "Unsubscribe" link in any of our emails or let our support team know. This will not affect any of your other services.
4 Data Sharing & Third Parties
Gamescasino does not sell your personal information. However, in certain circumstances, your data may be shared with trusted parties:
Data Sharing Scenarios:
- Payment Providers: Payment gateways such as bKash, Nagad, and Rocket receive the information necessary to process transactions.
- Identity Verification Services: Internationally recognized services are used for document verification as part of the KYC process.
- Legal authorities: Data may be disclosed in response to a court order, investigation, or valid request from a regulatory authority.
- Technology Partners: Hosting, analytics, and cybersecurity providers receive limited data under contractual confidentiality agreements.
All third parties are required to comply with gamescasino's privacy standards and are permitted to use data only for the specific purpose it was shared.
Warning: gamescasino will never ask for your password or OTP via email or phone. If you ever receive such a request, please contact us immediately.
5 Cookie Policy
Gamescasino uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored in your browser that help improve your browsing experience.
Cookie Type:
| Cookie Type | Purpose | Can it be disabled? |
|---|---|---|
| Essential Cookies | Login & Session Management | No (required) |
| Performance Cookies | Site speed & error analysis | Yes |
| Functionality cookies | Remembering language and preferences | Yes |
| Analytics Cookies | User behaviour analytics | Yes |
You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may affect the platform's functionality.
6 Data Retention Period
Gamescasino does not retain your data indefinitely. Each category of data has a defined retention period:
- Account & identity data: minimum 5 years after account closure (in accordance with AML regulations)
- Transaction Records: 7 years (in accordance with financial regulations)
- Customer Service Communications: 3 years
- Website Logs & Cookie Data: 13 months
- Marketing Preferences: Until you unsubscribe
Once the retention period expires, your data is securely deleted or fully anonymized. Retention periods may be extended where required by law.
7 Your Rights
As a gamescasino user, you have several important rights over your own data. These are free to exercise and can be invoked at any time: